“Tips for getting up and running?” – This is interesting. This is very much deja vu 20 years ago. Yeah, first and foremost you need to find the right kind of infrastructure, backbone, CMS tool to really get you guys to launch. Contact management system CMS. Magenta or Shopify or one of these platforms that can get you up and running in the retail capacity at a low cost. I would also highly, highly think about how you’re going to promote within your store to drive people to the .com. I think a lot of people
forget about that aspect. Obviously you have to learn how to do Google search ads, SEM, and you’ve gotta work on search SEO, and organic. You gotta figure out
how to use Facebook ads targeted within a two
mile radius of your shop, and a different kind of
marketing campaign for the 15 mile radius. If you’re going into the delivery of it. I think that what you have to really do is I’ve given you some
tactical stuff off the gate. Here’s some more high level things. First and foremost, you
need outrageous levels of patience. It is going to struggle
over the first 12 to 24 months because in general, it’s a high friction area. Obviously with Instacart and Fresh Direct, and there’s plenty of thing going on where people are thrilled to order but a family grocer to
become an internet player is a tough haul, and so patience I think is going to be an
incredibly important part of your success as you
go through this journey. I would make sure that every bag that you have at the store has a flyer in it with some
sort of creative call to action with a coupon that is online only as kind of a cherry to drive acquisition. I would also try to make sure your POS, point of sale system at the store is tied into the .com so that people can use club cards or you
can collect data there and remarket to them on .com environment. Email marketing is going
to be an enormously substantial part and
backbone of your success. I think a very strong
strategy of what to sell on a daily or at worse case every other day basis on your email service is quite important to muster up excitement and most of all, do not create friction. Make it valuable for people
to join your .com environment. Don’t force them into it, and so those are some
of the top line thoughts. It’s nice when you’ve done it before,

“on Instagram when people
can just go to the “ACTUAL STORE to get
what you’re selling?” This is gonna be so fun. This new format is gonna be so fun. All right. One more time, what’s the name? – [India] Lati? (laughs) – I’m so pumped we came up with this. Latte. Latte. Lati? Lati, great question. Listen, Lati. The reason this is happening is because marketers ruin everything. Anytime a lot of people
pay attention to something, and that’s what’s happening on Instagram, it evolves, right. It started off as artistic
photographers doing their thing, then people started moving and
kind of putting their selfies and their lives on there, started
becoming the new Facebook. And, so, once there’s that much attention, business people, like myself,
and others can’t help it but go in there and try to
start selling things to others. It’s just the way it is. Now, the nice thing
about Instagram though is is that it’s not gonna
pop up in your feed. You gotta follow them. So, clearly you followed this person, or your friend followed this person, if they showed it to them. I’m not sure how you saw
somebody selling there, but you’re more than welcome to unfollow. So, you know, you can take
your time and go on Twitter and complain about it, which I love, I love the sass, but the fact of the matter
is the quick unfollow will keep you away from it, unlike other platforms. I expect Instagram to go that route, because that’s how you make money. But that’s the reason. The reason is because
people are paying attention, and where people are paying attention is an opportunity to sell. Just like listening to the radio,
just like watching TV, just like turning the
pages in a newspaper, just like go on an internet
websites with banners. If someone’s paying attention,
someone is trying to sell. – [Voiceover] Ryan Andrew says,
“Marketing to the next generation

– [Voiceover] @BottledGrapes asks, “We have a brick and mortar shop. “In today’s technology
world, how important “is location, location, location?” – Location, location, location. So I think the 1998 version of me would have said, “Oh, it
doesn’t matter as much anymore, “in 20 years, 10 years,
it’ll be all e-com.” As the gray hairs have come in, I recognize things take longer to evolve. I would say location matters
tremendously still today, and very much over the next 10 years. Do I think 20 years from
today that we will be in a 30, 40, 50, 60, 70% e-com world and things will be overpriced by location in a physical world? I do. But I would say for the next half decade to a full decade, location is
still enormously important. People still go to stores,
people still drive their cars, people still are in dense
areas where a great location really matters, and so
I would highly recommend respecting the bricks
and mortars location. Now, that being said,
there’s a more interesting variation of this answer, which is today’s technology world,
are you able to just rely on bricks and mortars location,
location, location, and that is a big fat no. If you were not thinking about your e-com, your mobile strategy, your app culture, your content strategy,
your social strategy, your digital strategy,
you are just basically just setting the game plan in motion to the demise of your business, and so location still matters, but the investment into the future, especially with the acceleration
and the exponential growth of our culture around digital behavior is an enormous mistake. So you need both. That I highly believe in. Who needs that room?

If you were going to market
a brick and mortar bookshop, where would you start?” – So Josh, first of all,
this is a great question. Second of all, I really appreciate
the love you’ve given me. Obviously you put Thank
You Economy in one of your, your Instagram’s tremendous. Obviously the question
was posted, so if you guys could catch his name or slow
it down, go back and watch it, go check out his Instagram. I think your Instagram is really tight. I’ve always said that
marketing doesn’t fix your shit product. Now after being such a
great guy, you’re like, crap, where’s he going with this? Being a bookstore in the
traditional sense of the word is over, right? There’s something called
Amazon, it’s chipping away, it’s just starting. Let me say that one more
time because I think people are confused.
It’s just starting. The corrosion of people going
to bricks and mortar for books has been on like Donkey
Kong, in an iPad, Kindle, and Amazon world. I think if I was to buy 17
bookstores at a bankruptcy, and I had to do it, what I
would do is I would turn them into a live events space
where bookselling was the secondary aspect of it. I would turn it into a coffee
shop, I would turn it into a coworking space, I would
turn it into an events spot. I would turn the physical,
and the fun part is, guys, and this is a little preview,
I’m getting my hands into Wine Library a little bit,
Wine Library’s second floor that has a lot of square
footage, I’m about to turn into an events space. I’m eating my own dogfood on this one. I would say the content you’re
putting out on the ‘Gram, and I didn’t have time to
look at everything else you’re doing, is really strong. But as you can imagine, is that
going to make somebody want to buy a book from you,
for 30 to 70 percent more? Yeah, hippies like India, show her. She would do that, right? But that is a very, no, loving
books is one thing, India. Going and spending 70 percent
more, I can see you, because I know you a little bit, maybe
doing that once in a while. Actually, do you buy
your books from Amazon? – No, I buy my books from
Alexander book company. Yay! Shameless plug! – You know. (laughs) I think that there are some
hipsters out there, but they’re not going to drive your
bottom line, right? That’s the anomaly, not the standard. I’ve done this show for a little
while now, and I would say that India and Staphon’s
head nodding as I was giving that answer was a really good
indication that we’re barking up the right tree here. I would sell 30 to 50 percent
less books to clear up the square footage, within
the store, no matter how big you are, 100 square
feet, 1000 square feet, 5000 square feet, to really
activate the physical location and find other ways and
means to make dollars, because I think bookselling
within a bricks and mortar needs to be the secondary
income, not the first play. I think that’s something
people need to wrap their head around. By the way, real quick,
don’t finish the editing. That is pretty much my
theory on retail, period. Multi use, events, experiential, McDonalds, a lot of people talking about McDonalds. I think they need to triple
down on the playground thesis, right? I mean, I don’t know. People have got to realize,
retail’s in a very new place. – Just leaving this
message because you wanted

should brick and mortar
stores be paying attention to over the next 12 to 18 months?” – Joe, that’s a great question. You know, for me a lot of
people have been talking about the second screen
situation with television. People watching TV with their phone. And the funny part is they refer to this as the second screen. I think we’re about,
probably about there now, but this is very much the first screen and that’s the second screen. And we’ll get into that
on a different show. That was kind of a little gateway drug for somebody if they
want to get on the show. That would be a good question to ask. The trend in retail for me is kind of now the second
screen shopping opportunity. What I mean by that is, this, your eyes, are the first screen, what you’re actually looking at. But think about this. One of things that caught
my mind a few months ago was I was in a supermarket
and I watched somebody go from one aisle to the other, and the whole time, she was. Sorry, DRock. She was shopping and she was doing this and she went around the, sorry, India, and she went around the end cap. Now, look, brands pay a crap-load of money to get those end caps, or to have to have the hottest
product in the world going. But usually at big
stores, big supermarkets, big-box stores, they’re
paying for that positioning ’cause it’s the best position
in the store, those end caps. And so the second screen
shopping opportunity is really, really fascinating to me. Geolocated. Beacons in the store. You’re in the store,
you’re shopping about. You’re getting messaging. I mean, there’s a lot of people who don’t want to be
annoyed on their phone, but I’m sure plenty of people, when they’re in Best
Buy or Target or Costco or Albertsons or Wal-Mart, wouldn’t mind getting a quick
little text or notification, or, if they’re in their Twitter stream, they’re using that
geolocated data to understand to push a tweet. You’re in Wal-Mart; you
get a tweet from Wal-Mart that’s telling you there’s this deal and if you click this
button, scan it, Apple Pay. Second screen shopping opportunities. One of the big things I’m
thinking about for Wine Library is I’m kind of getting a little
flirty with the wine world. more and more. I’m kind of inching back in slow. Steve loves it. Show Steve’s happiness of a face. As I’m inching and
thinking more about wine, I’m starting to rethink about the store and the thought of walking
in and getting content and paying for wines across
the board at the store at a lower price if you
have the app at register. Just, second screen
shopping is a very big deal.