How do we take that same level of experience and put it online? – You know, I think you guys at team Human Cry need to really think about what people want in a retail store, so you’ve figured that out, and I think the way you do it is through a survey monkey or […]
How do we take that
same level of experience and put it online? – You know, I think you guys at team Human Cry need to
really think about what people want in a retail store, so
you’ve figured that out, and I think the way you do
it is through a survey monkey or a survey, or some data
of what do people want in an online experience? It’s about delivering
people what they want, where they want it. A lot of times people will
try to impose the old world to the new world, meaning, okay. On our website we’re gonna
make a video for everything, or we’re gonna put a live person app, or we’re gonna put our
toll free number, call net. You know, I and everybody
in this room wants good UI, UX. I want it to be fast. I want to get in and out, and speed matters to me when I online shop more than. It’s funny, I actually
and listen everybody has different behaviors, but
actually this will be fun. Steve, I’m gonna make a statement, and I wanna hear your version of it. Actually, I hate shopping, but if for God, I guess Jets shirt. I’m trying to think, I just
don’t like shopping, but I was about to say, in online shopping, but I can’t even order on like Seamless. Well actually I do order on Seamless. Do you know that I’m not
capable of calling a restaurant and ordering food for myself? That it is literally one
of the three or four things that cripples me the most. If Lizzie just said, can
you call and order dinner? – [Steve] What did
you do before Seamless? – I had somebody else do it My wife prior to that, A.J. prior to that, my parents prior to that, girlfriends. I would just never, I never did it. – [Steve] Was it just you would choke? – It just suffocates me. The notion of being on the
phone to order something suffocates me. Yeah, anyway, Seamless
worked for me, the app. Where I was about to
go was in online stuff I need fast and offline site,
I can schmooze a little bit, but then I realize, no I don’t. I only value speed,
because time is the thing that I like the most. India, do you like shopping? – [India] Yeah, once in awhile I guess. – [Gary] Okay, are your
habits different online than they are in real life? Will you spend 40 minutes
in a store looking at stuff? And will you spend 40
minutes looking at stuff on a website? – No, usually on a website
I know exactly what I want, so I’m going to get it. – [Gary] You’re more surgical. – Yeah, but then shopping in person I’m just kind of like browsing. – [Gary] Do you use
Pinterest or other things in theory that are
getting you there online? – Yeah, Pinterest. Definitely have bought
things because I found them on Pinterest. – That’s where it gets interesting. I think there’s something in there, and that’s where my intuition is. Even though I’m not a
shopper, I understand shoppers which is why I led the
questions, if you paid attention very carefully. I think it comes down to realizing that people wanna
be surgical and execution oriented on your site, and
you as a marketing engine need to be great at creating discovery across the whole web, and then funneling it to surgical execution on your site. That was tremendous advice. – [Voiceover] Andrew asks,
“if you were to tragically die