at Collision 2016 in New Orleans. I’ve never been to an event like this, so I’m not really sure
what to prepare for, how to prepare for it. I was wondering, what would
you do if you were in my shoes, if you were going to not
necessarily look for money, but more looking to make contacts? I’d appreciate any information, any insights you might
have on the situation. Thanks, Gary.
– [Gary] That’s real nice. Jarek, really legit American
flag waving so beautifully in the background. I did notice the Giants t-shirt, so I’m a little bit pissed with Jarek now. Lewis any thoughts on that? I think you wanted to establish your name in the marketing and business world. I assume you started
going to a lot of events for the first time through
the last half decade? How did you approach it? – I remember when I was
broke, on my sister’s couch, I took a Greyhound to one
of my first events in 2008. It was in New York. It was like a sports
film festival in Philly. I took a Greyhound,
and I had a suit jacket and a carry-on case. I remember I had a hostel
room that I got for like $17. Because I knew the value. I met a guy named Ben
Sterner, who I think you know who works out of here. He was like, “You’ve got
to come to this event. “You’re gonna meet a
lot of powerful people “that’s gonna help your business, “your relationships, your brand.” So I was like I gotta get there. I rented a hostel for $17 the first night. I walk in, late at night and there’s throw-up all over the ground. There’s throw-up all over the
floor, all over the bathroom, and 20 snoring, European guys in the room. But I knew the value right
when I got to this event how important it was to connect with influencers and powerful individuals. And I stayed up all night with people and just built a relationship with them. It wasn’t about being at the event it was figuring out where people
were going after the event. And getting in with their friends and then creating friendships with people. I never talked about
business or asked for advice. I just said, “What’s
going on in your life?” Like how can we be buddy-buddy? And, let’s do thumb-wrestling
wars, whatever, like I did with you in 2009 or something. It’s like let’s have fun
as opposed to talking about the thing you don’t want
to talk about right now. – You know to me, Jarek, I think
it’s a really good question and I think that’s right. I think at some level, if
you’re not meeting people, you’re not hitting on your KPI. I think Lewis speaks to
patience in a relationship, I think it really matters. Trying to throw around your business card or pitch your business, is
completely the opposite move. – Not to cut you off,
but to set an example, I’ve been essentially jabbing
for six years with you. – That’s right. – I never asked for anything. – I bought a shit-load of these books. – But I’ve never asked for anything except for
– [Gary] This book. – [Lewis] The blurb on the back. Which you know. – Which is a big deal because I don’t like giving them out. – And also hey, can I come on the show. And, you bought some books, yes. – Which is my own advice, right? I talk about that a lot which
is cash in all those chips when you’ve got your signature moment. Like you need this to do well. It’s another watershed
moment in your career. – Before, what was that guy’s name again? – Jarek. – For Jarek, I would not
ask anyone for support or help right now. I would just say how can I give
that person a relationship. – Listening to Lewis’ narrative, Jarek, I think one of the
biggest things that people make mistakes for, is
they go for short-term nickels and dimes instead
of long-term dollars. So, if you find, the more
important the person you encounter in New Orleans, the more you
should not ask for anything. Too many times, the amount
of people that roll up on me, I have no idea who they are,
and they want $100,000 from me because they’re gonna
help me buy the Jets. It’s pretty intense, there’s no context. It’s not the right move. Again, back to his story. Go sleep with 20 snoring
throw-up dudes for $17 if you’ve got a practical
financial problem. Have the humility to go
sleep on your sister’s couch, if you have a financial problem. If your financial problem
needs to be solved by you going to the most important people on first impact and asking for $25,000, you’ve put yourself in a bad position. So I think what you need to do
is put yourself in a position where you put no pressure on yourself to close at this event,
but build at this event. – And look at the long-term. Think of relationships for
five years down the line. – Hundred percent, India? – Last one from Adam.

I kinda been keeping up on
Facebook and your Twitter and I saw where people were struggling with identifying your passion as opposed to calling it cockiness. You know, along with
passion comes confidence and I understand that well
’cause I’m the same way when it comes to what I do. I was just wondering,
how do you handle that? It’s something that I’ve
dealt with my whole life. Where most, some people don’t understand that your love for
something or your passion for what you’re doing, it shines through and people have a hard
time understanding that. So I wanted to know what is
that you do to cope with that? What is it that you do
to try to help people better understand that? And I think that can also
help take me into next level. To the next level in what I do and I wanna just find out how
it is that you handle that. Look forward to hearing
back from you, thank you. – All right, world champ,
Draymond Green on the show. Staphon, you must — – [Staphon] No, it’s a great day. (laughs) – Thanks Draymond. I think, you know– First of all, thanks
for watching the show. Show. (laughs) I have a feeling and
I’ve watched from afar how you’ve been handling this as well ’cause you’ve clearly established yourself especially with the Golden State Warriors run to a championship this year. A lot more people are aware of you and you definitely come with a
lot of confidence and bravado And really interesting, right? Your story connects with me because you’re an undersized, power forward
who sometimes guards centers in the NBA and now, I just
read an article the other day that everybody in the
off-season is talking about finding their
Draymond Green in the NBA. That you’ve been
mentioned more than LeBron this off-season about
how small ball can work. You’ve literally, through
self confidence, perseverance I also know a little bit about
how your mother raised you so I caught that part of your narrative, that’s interesting to me. I think we actually connect pretty well. As a matter of fact, I
actually think that you and I should play one on one. (laughs) In an episode of the #AskGaryVee Show. Just to see if it’s humanly
possible for me to score a point I think this is one of
the things that I love about people that think
they can play NBA players on one-on-one. I actually think that people don’t realize how pretty consistent an NBA player against anybody who never
went past high school level basketball can shut them out 11 – nothing in a one-on-one game. So I would be super pumped
if I could score points with Draymond, that challenge is on. I think you might duck me
because I think you’re scared and you know we’re gonna film it. (laughs) But to answer your question, to answer your question in full. I think you just have to do you and I think that’s what you’re doing. I think I talk about the
truth being undefeated. I’m a 39 year old man. You’re in your 20’s, early, mid-20’s. Early 20’s. I know that you and I and
everybody in this room, and everybody watching
and listening to the show, we all want, we all
think about who we are. Social media’s been
really interesting to me because I think social
media’s been the first tangible expression of how
everybody wants to PR themselves to the world. Even the people that poo-poo it or try to play too cool for school or don’t believe in it, they don’t understand. Subconsciously, every
single piece of content that every person has ever
put out on social media has been absolutely
thought through and is– Not like, you’re thinking about it. It’s been thought through subconsciously. It is the action end
results of a narrative that you’ve been painting in your mind your whole life of who you are. Who you want to be. The ambition that you want. I have outrageous disproportionate want to be considered one of the
great businessmen of all time. And want to be known about how I did it. And they way I treated
people along the way. I am very far away from that. For as much as you guys love
me and as much as they– You have to understand, 99% of the world has no idea who I am. I have still not amassed
the kind of wealth that can give me the halo effect to talk about being a tangible
execution to that level. So, I’m still so far away but I know at 80 my
actions are gonna basically be the result of my wants. And I think you want to be great and you’ve already, at such a young age, hit the apex of your career
so you’ve got a different game than I do but I think
along with, he’s cocky or he’s this or she’s cocky and she’s that comes all the stories behind the scenes that people don’t know. That I’m sure, and I’m not sure. I hope that behind the scenes you’re doing these things for fans. And behind the scenes when
your competitor beats you, even though you’ve put
everything to it, there’s– As much as I hate the
Patriots, as much as might hate that you got knocked
out of the playoffs. Even if you’re kinda sour
about it, and I get sour. If I lose 11-nothing, I
wouldn’t even shake your hand. Even though I’m telling you
to shake that person’s hand in my advice right now.
(laughs) It’s really there, it’s that
respect level to the game. I think as long as you respect the game and respect, and this
something that I think a lot of people struggle with. I respect where I’m at right now. Because it’s the game. I could think maybe I’m slightly behind. I could think I should be
a little further along. I’m just not. And it’s a net net game. I think that you want people
to see you as self-confident not egotistical. You want people to see
that you’re working hard, that you’re not cheap in the trenches. So those actions just have
to be that way, right. They just have to be that way. So for me, I think you just do you and let the chips fall where they may and I have funny feeling you’re okay with what they’re saying along the way as long as you feel good about it. And for me, that’s my game too. Plenty of people say things and I just feel good about it. I feel real damn good about it. ‘Cause I’ll see you. I’ll see you soon and we’ll talk about it.

“characteristic that you’d like
to pass down to Misha and” “Xander, and what’s the
number one characteristic you” “hope they don’t get from you?” – Great question. The number one characteristic
I want my children to get from me, boy there’s
a lot, because I think I’m really fucking awesome, so
if they can be a complete replication that’d be great, sorry Lizzy. I’m just kidding, I’m kidding. Let’s go with first thoughts. The first two thoughts that came to were and this may seem interesting
to you, depends on how well you know me, number
one, the first thing that I thought of, it’s sad that
this was first over the second one, but maybe that’s an insight
that I need to deal with. The first one is competitiveness, you know, it makes me sad, because I know it’s
less noble than a lot, the other one is humility,
which I know, for so many of you, especially if this like
the sixth episode you watched, or first, you think it’s
completely ego, but I’m telling you, like I know how
much my humility is the engine of my success,
and I have plenty of ego, it’s me pulling in those
opposite directions, but my competitive nature
has been a very, very positive impact on my
life in a lot of ways. It’s just I associate that with myself. I think my kids, no matter
what they do, and I don’t mean competitive to like make
money, competitive to write the best song of all time, competitive
to raise the most money for this disease of all time,
I think being competitive is a very, very lucky attribute,
and I think that my family and me specifically, take it too far. It can be very unhealthy at
times, it causes friction, but I would never give
it up, I just wouldn’t. I think it’s just too damn important. It gets me through so much. It gets me through so much. I want them to be kind, I like being kind. I think kind is incredibly important. I think the one thing that
I think that a, that a, you know it’s funny, I really
do think I’m a paradox, I have ying and yangs
to all my own feelings, I’m trying to think about what
I don’t like about myself. (laughing) God, I love myself. What don’t I want them to have? – This is hard, by the way,
you ever want to stump me, try to have me talk
negative about my own self. (laughing) Look, I think there’s a
ton of things I do wrong. I think at times I wish I
was a little more selfish. At times I wish, I, man my parents did a really good job. I would say the number one
thing that I don’t want them to take from me, is I
think that I could have done a much better job in my early
years on work/life balance. The only resemblance of a
regret I have is the first five to six years of
my marriage with Lizzy, I think that I left 2 weeks
of real quality together time per year on the table, and
those are twelve weeks that I can never get back and
that I really wish I had, and luckily I am way
young enough to more than make up for those 12 weeks,
and so I will, and so I think that would probably be it. I mean, at the end of the
day, I just, as you can tell, my brain as a computer
is not very capable of looking at too
many of the negatives. – [India] I had a negative
question here before, but

“of transitioning to a new job. “I was wondering what your advice would be “for my last two weeks?” – Nathan, I’m gonna give
you some really good advice that I think a lot of
people here need to hear as you transition from job to job. I actually think the last
two weeks of your job are one of the most interesting times you can have in your career. It’s something that I’ve
spent a lot of time on, paying attention to the behavior
of people that have spent last two weeks at Wine
Library or VaynerMedia. I think that your actions
in those two weeks will really be much more impactful on your future career
than you may realize. I think the grace and being
the bigger man or woman, and humility, and all the
things that come along with it, are all those great traits
that I like to talk about pretty often, are so imperative
in those last two weeks, because everybody’s watching. Your coworkers are watching, and definitely your employer is watching. It’s stunning to me how many people have come back around at a
year later at VaynerMedia, asking me for help, asking for a job back, when they were actually
terrible, or not terrible, that’s not fair ’cause
I’m very competitive. You know, they were, oh I’m
going to this great gig, and like trying to impact other people to make them realize how they’re going to this amazing place, and it’s funny how the grass is not as green once you land on your new location, and then when you’re lucky enough to work for somebody who’s a good
guy and that has some power and then you go ask for
something, all you had to do was be the bigger woman
for those two weeks and I would go out of my way to help you. I think way too many people
burn bridges on the way out, bridges that they need,
because the shortsighted nature of our society, much of the
themes of the 200 episodes, or 150 episodes, or 120 episodes. Lou, how are you my man? Come give this man a little bit of daps on the #AskGaryVee show,
I know he watches it. How are you? Thanks for having me on. – I’ve been jabbin’ away on social media saying local TV will never be the same. – I love it, I’m excited. Let me finish this show,
I’ll be with you in a second. I think burning those
bridges is a devastating play that way too many people feel, out of excitement sometimes, or out of, you know, cynicism and
all the negative things that then kinda makes
me feel that it’s fair that they’re unable to
mend those relationships and get value out of
those past relationships. To me, there’s no value in anything other than being over the top awesome, giving love to everybody,
making amends with people maybe that you didn’t work
well with, the last two weeks. I think you treat it like the last month of high school, senior year, right? You just make it all good.

and Gary, the question I have for you is about all this talk you’ve had about self-awareness lately and I love the idea of
understanding what our talents are and what they’re not but my fear is that we’re gonna get into a mindset of things we can and can’t do. Robert Browning says, “A man’s reach should exceed his grasp.” I want people think that they can try and do a lot of different things and I’m afraid it’ll bleed to our children and make them start saying
what they’re good at and what they’re not good at. Let me know how you feel about that and how you can incorporate that into your self-awareness talk. – Ted, big ups to you. First and foremost, you’ve
been, you know, again, back to the theme of the show not digging fully deep, I’m not completely sure
but it’s been really fun to watch from afar of
you amassing an audience and people really respect
you and kudos, do your thing. I think this is a great
question and a challenging one. First and foremost, here’s
the way I answer it. This. Nothing completely one way
or the other is ever healthy. You should always be
pulling from directions, finding a blend. I will say that I think people
are way more, at this point, June 2015, in belief that
they can do anything, are good at everything,
should try everything, should work on their weaknesses so I believe that I’m being aggressive in starting a conversation
that lends itself to like drawing a line of
strengths and weaknesses that I think is very small. I do not believe this
is a big conversation. I believe modern parenting is like, hey little Steve, you
can do anything you want. Steve sucks at basketball. (laughter) He can’t do everything he wants and the amount of people
that want to play basketball for a living or sing or
wanna be an engineer. You know, like a, entrepreneur, I mean you know how I feel about that. So, I think that, Ted,
I think you’re right. I think right at this moment, my point of view on this is so small compared to the overall conversatIon that I’m going 100% all in and I don’t want to hedge
against it with your point which is correct because I think the whole
market’s hedging against it and thus, I’m just trying to crackle it. It’s the same way I talk
about social media marketing versus traditional TV. I believe in TV but I don’t
need to advocate for TV. 99% of the market’s advocating for TV. I believe that the
market, 90% of the market is advocating for you
can do whatever you want, you should try to do everything,
you should push yourself. They package it in you
should try new things and push yourself. I don’t think people
are talking enough about be very self-aware, know
what you’re good at, force yourself, guys, I don’t know if you’ve broken this down. Do you know what forcing yourself to be self-aware, do you know
what that process entails? Drinking a shit-load of humble kool-aid. Uh-huh, like it’s insane of how much, like, it’s why I talk about liking to lose. Like, it’s insane of how much humility I’ve had to instill to now
make it optically look like I have too much ego and self-esteem. So many of you, the first
time you consumed me, some of you, like I’m really
getting in my Facebook mentions as a lot of you have noticed. Plenty of people sharing my stuff and their friends are
saying screw this guy, ego for days, full of himself. I get it but what it actually is is the post game of me being really humble every minute of my life to recognize what I should stay away from. And I think people have
not gotten into that gear so Ted I would say that I
get it and I agree with you. And everything should
have a push and a pull. I just think the market is way, way in the direction of (pats Steve’s back) and I think that we need a
hell of a more a lot of like you kinda suck at that, you
may want to focus on that. Now, if you love that, then do it. But you need to know what
that comes along with which is if you love singing
more than breathing, cool but you’re gonna wait tables and you’re gonna make eight bucks and that’s great! Because guess what? I pay the price for doing what I love in a lot of different ways. And so that’s just life. That’s just life.

“Gary, do you still believe marketing “is heading towards one on one marketing?” – Jason, I still think that the upside, the disproportionate upside, is going into one on one marketing and I know this because, when I do Twitter video replies, people go crazy and I’m creating depth. I know this because a lot of people have been following me on Instagram, you should, too,
(tinging bell) and, I’ve been replying
to them in the comments. One of my new hacks, this is really, you know, Justin, who asked the
first question, is like, “Give me more tactical shit.” Here you go, bro. Here’s a good one. Here’s something I’ve
been really into, right? So people follow you, right? I get decent amounts of followers. Most of you don’t. You only get one or two or three a day. Is it going to kill you to
go into the last person, here’s Millianaires Junior or Millions Junior, private account, can’t do it, next. I know you really can’t
get in here, DRock, but, good, here’s Austin G, right? Austin G just followed me. I’ve been hitting his last
photo and just saying, “Thanks for the follow.” Right? Bro. Right? And done. That level of depth, I’ve noticed almost 95%, this is anecdotal, but nine out of every ten, eight out of every ten people, are freaking out, excited,
because nobody does that. And so, here’s the thing, do I think the marketing
world is going towards one on one, AKA Thank You Economy? I think the thing that
I’ve come to realize is, crap, a lot of the stuff that I do, I’m an anomaly because I act like one. I have disproportionate results
to the rest of the world because I’m doing shit differently. That’s why. And so, do I think the world’s
moving in that direction? Less, because I’m starting to realize I’m better. Right? And so, that’s building inside of me. Do I think that there’s
disproportionate value? Even more than I did when
I wrote Thank You Economy. You know why? Because people only
want to talk more, now, and listen less, and listen, my friends, is where the action is. Spending a second, doing what I just did. The thing that I’ve
been really crushing on, I think, I mean, this is where you guys, as a collective, really piss me off. I’m going to show you, right now, that replying on Twitter
video is incredible. Twitter video response is probably the best hack, right now, on Twitter. Right, so, let’s, here we go, here’s somebody, “Such a must-read piece by Gary Vee.” Right? By John T, right? So I just reply, I hit reply, I hit the video, I hit the video, I reverse the camera, I go, oops, that was a picture, that’s wrong, I don’t want to do that, camera, and then, John, I really appreciate it, man. Kind of weird thing. We’re actually taping #AskGaryVee, live, right now. I’m just saying thanks, I appreciate you. Now, I don’t do that,
because I’m not usually taping #AskGaryVee, but I just say, hey, thanks, or I respond. 99% of the video responses have been liked, retweeted, passed on. It’s that extra second. And so I think the LTV, the thing that I live on, LTV, the thing that I live on, LTV, the thing that I live on, Life, Time, Value. You can watch this show once or twice or you can watch all 103 of them which become a gateway drug to everything else that I do for a living. You say something nice
about me at a restaurant which leads to that person
digging into VaynerMedia which then makes them a
client of VaynerMedia. You buy 11 copies of the #AskGaryVee book that comes out in
February and you give them to 10 people who then discover me. Because I’ve put out 103
of these things for free, not put them behind a pay
wall for 19 bucks an episode, it’s LTV, LTV, LTV, and one of the greatest ways to create LTV when nobody knows who you are or you’re still small or you’re still grinding, you’re still climbing the mountain, is being completely and utterly obsessed with thanking
everybody who gave a shit enough to follow you on Instagram. Because I’m not so sure you deserve it and I’m not so sure I deserve it which is why I’m so grateful
for when it happens.

I’m speaking to follow
up with Jen’s question before your follow on Instagram I’m forever indebted,
it was the coolest thing I could’ve possibly asked
for so thank you. – Thanks, man, I’m humbled. – So, my question is Wednesday I’ll be on stage
for the first time at a conference speaking and your keynotes are
particularly special and unique but do you have any
advice on how to go about? – Yeah, getting or how about giving it? – [Tony] Giving your first. I think the reason my
keynotes have worked for me is I just stuck to what, into
the way I communicate right. I think people over think presentations. They are stressful and
there’s a lot, you know. First of all, look, It came
natural to me. I didn’t know. Like the first talk I ever gave,
I was like thirty something right like, wasn’t like, oh,
I’m going to be public speaker. They come natural
to me right, but I think I think there’s another real strong reason they worked for me and that’s because I just talk about what I know. The reason I don’t need slides, the reason I feel very comfortable
doing #AskGaryVee show is I stay in my lane.
I’m pumped, by the way I’m hoping today, I can answer, not sure. Right, you know like,
you guys saw recently with the new Facebook
integration, just I’m using that I don’t ever thought like
so, I would say you know and it is back to the great question from twenty year old from Poland, right? Which is like, you just have
to, you know it’s the same game which is like stick to what you know like I’m, the by the way that
interaction is super fun for me because I believe he’s got a shot I think you need to focus on
the plus side not the down side so, I think you just need
to focus on what you know like, you got us to speak. The problem is, a lot of
people are faking the funk with speaking. Right, a lot of people are I’m an expert before ever doing anything. And so they are, they’re stuck because they’ve got a like talk about their execution, right? And so, as long as you
stick to what your execution is even if it’s, even if
you’ve been billed and billed at a higher level
than you are think you are just stick to what you
know, walk-in with humility. The reason I often, start my
keynotes as you’ve all seen with “How many people here,
know who I am?” I always know that 90%
of the room doesn’t. It always freaks out the
10% that does, right? But the world is big, and
there’s a lot of stuff out there. And so, I would walk in with humility. I would talk about what you
know and I would communicate the way you are most
comfortable in communicating. I’d be crippled right now,
if I had to read cue cards because it’s not comfortable to me. I can barely read and like
that will be a problem. Cool, man. (audience clapping) I’m noticing a lot of
people are not clapping.

– My name Jimmy Fisher, from New York. I’m with twin brothers from Chicago. – I love it. – And our question has to do with him and I working on a
bunch of different projects. – That’s already a problem. – Starting a bar (mumbling) – Go ahead. – Have a digital agency and then do construction consulting – I love it! – Our question is working with AJ, being brothers
– [Gary] Yes. and in a business together.
– [Gary] Yes. Could you speak to us as an example, where you guys have had a overcome that family relationship working
through business challenge. – So, you know, with AJ I
have had a lot less problems that I did with my dad, for
lot of different reasons different personalities,
different parts of the equation I was the number two
coming up in Wine Library. I’m the number one with VaynerMedia, I’m eleven years older than AJ we has started eBay business
when he was nine or ten. So we fought, you know, he
negotiated like that business I remember starting office like 70, 30 but then one day in, he told
me it needed to be 50-50. And so like we fought that out and like had our
fistacuff movements then. You know I think, I don’t, you know, the truth is Vayner was easy because
one the big decision that can cause a lot of problems
was addressed immediately, which was, we made the company 50-50. And even though, I had all
the leverage and I was in the market and the company
was built a lot my brand. I thought, it was important
to start the relationship off in the right foot and
make us equal partners. The truth is AJ has,
AJ is very self aware in the same that I am and he as time has gone on recognizes you know that disproportionate
value that I bring he really does, like he is
being perfect partner to me. AJ is the one in our relationship as we looking at different
business deals, the fund and all the future things. He was one that came
to me and said, hey bro I think that you should
have more of the action as we go forward and in X, Y and Z that takes a lot of humility, that thinks a lot of self awareness, that thinks a lot of things and so I think you know we had our
fistacuffs right like, you know we had
an argument of he was convinced that
clients would not pay us a fourth of what
they are paying now for a monthly retainer. Convinced. And obviously me winning that debate has helped me have some equity with him. You know, but he brings a ton of stuff and I’ve referenced that
through out the 500 questions I’ve answered on this show, he’s brought a lot of value to me. He is massively mature for his age. And a lot of ways like you know, not only plays the straight
man in our relationship but he just, he’s also got
magic and stuff like that as if like he’s a perfect dude. I’m super pumped he’s getting
married in three weeks. And, and my beard is upset about that. But, at the end of the day,
you know what it’s crazy. We’re now five and half,
almost six years in this we’re actually six
years into this venture. We’ve really not had a blow out, blow out! You know, we’re good at
like, we’re close to, like did you guys see the basketball video? Like, that’s what we fight,
as you saw in one little clip. Like, when we’re on the
same team, we’re really good and so we have our moments, but I’m sure the 11 year,
you know, age difference all the circumstances, right? The circumstances make the
pudding as I’d like to say and so like, though I’ve never said “The circumstances make the
pudding” ever before in my life. (audience laughing) – I’ve never said it. But the circumstances have
everything to do with it so, I don’t know if our relationship can project things to you but I will say this, being the bigger man,
and I’ve said it a bunch in every situation it always works. If one of you takes the
lead as being the person when you argue that first jumps
in and says “I love you, bro” and like “fuck this” and whatever. Like it will force the other one to start doing it as
well eventually over time I can promise you that ’cause I sure did that
a shit load with my dad and finally after 15 fucking years, he started playing that game out. So, I think you should consider that. Cool. Let’s clap it up for that question.

“when dealing with a pissed-off customer?” – (sighs) Charlie, I’ve got
a really interesting answer to my thought process
on pissed-off customers. First and foremost I want
to know if they’re right. So I use myself as the judge of that. And I mean that, I mean I
judge how right they are. if they are 100% right in my opinion, I’m coming in with nothing but empathy, how do I fix it? Lifetime value, whatever it
costs me upfront right now, it doesn’t matter, because they’re right and in the capitalism meritocracy, fairness of the world, I need to make good on the mistake that Wine Library or VaynerMedia, I made, and that’s that. Now if I think they’re wrong, which happens plenty of times as well, maybe 50-50 of the time,
I come with offense, you know, I come to explain to them that I get it, and I have
empathy and I’m sorry, but. Huge capital B-U-T,
but, you’re a douchebag, and let me explain,
blah, blah, blah, blah. And so that is really the way it is. So first and foremost
I assess the situation. I never try to put my
best interests in mind, and so if I think they’re right, Lauren don’t be scared, and
if I don’t think they’re, and if I think that they’re
right, then I’m gonna just do what I said in part one, but if I think they’re wrong, I’m gonna play it a different way. (laughs)

“on delegation?” – Denni, you know, I
actually think the best piece of advice that I can give
to delegating is actually going to be very much up in the clouds, and as you know, I like
the clouds and the dirt. DRock, link it up. I think I’m tremendous at delegating and I’ll tell you the number
one rule to delegation, recognizing that 99.9% of things don’t mean shit. If you actually think
it’s not that important, it becomes a hell of a lot easier to let somebody else do it. If you recognize somebody
else’s 7.7 skills is better off because
that job is worth that, versus your 10.0 skills,
it’s humility, my friend. Ego oftentimes is the
issue with delegation. Even though I have a ton of ego, I have a boatload more
humility than you think. – [Voiceover] Tommy asks,
“Gary, isn’t working long hours