I am from Fittr, a small fitness app available on the app store. – That’s a plug. – We’re a four-person
team, and we are seeing a rapid growth in our customer base. Currently we have a very
intermit customer experience, but I’m kind of worried that as we grow, we may have more and more
trouble with maintaining that. Is there any advice you could give me? Thanks. – Kik, there’s some serious
advice that I can give you which is, if you grow,
(wood thuds), thank God, you will make money, or
you will raise money, those are two things that
happen when you grow, and you will take some of that money and you will apply it to
hiring more human beings to continue to scale your four-person team to a 23-person team that can then do, obviously, in that scenario,
around six times more engaging and intimacy. This is the insanity that
pisses me off more than anything which is that people think
that engagement doesn’t scale. It doesn’t scale when you roll like me and you answer everything yourself, but it does scale when you’re a logo, or water, a league, a thing, it scales. As a matter of fact,
I’ve been comtemplating an #AskGaryVee Show Twitter account that allows me to scale, right? I can have four human beings
behind this show engaging, you know, that’s not me,
’cause it’s a show, me is me. And so you can scale all day long, or you and your four-person team willing to make the commitment to allocate dollars into humans, one that most CFOs and
other financial people do not believe in. I believe in it, do you? – [Voiceover] Mark and
Patti ask, “What’s better

“for hiring great employees these days? “What’s your process?” – The best places to hire great employees is actually, this is kind of
like the honey and bees thing. My process is a little bit different. I’m actively running a
social and digital agency, and I am at the lucky stage of my career where I’m a known personality in that, and I’m public speaking. I’m doing the #AskGaryVee Show. Plug. And, you know, it’s coming to us, right? I’m at that place now. So that’s not practical
for the far majority of people watching this, and because I want this to be practical, I would say what I would
think is very simply the best tactic for all of you watching, who want to hire good people is to search the key
terms on Twitter search that are talking about the
things that you do for a living, and then doing the homework. The dirty little secret is my friends, is most people don’t want to work. You know how easy it is
to find good employees? Let me explain. You go to Twitter search. You search the terms
around the job description that you want, not the
job description terms, but the kind of things they’d be doing. Looking at people talking
about design websites, design forums, design aspects, and then looking around
what people are saying. Then clicking on their profile. Clicking their homepage. Probably landing on
their design portfolio. Finding four people that
you think do a good job. Emailing them or Tweeting at them saying, “Do you want to interview for a job? “Are you looking for a job?” Three of the four say, “No.” One says, “Yes.” The other three give you four referrals that are kind of like them. You’ve got five people to interview and you hire one of those people. But that just took eight hours, didn’t it? And that my friends, is how you actually do it. Because everybody’s
looking for quick tactics to make it easy, and putting in the work always, always matters. You, with a little bit of me,